Refund policy
Every feature of every edition can be tried in the free edition, for as long as you like, before you buy. Please do: a license is delivered at once and can't be returned, so it isn't refunded because you changed your mind.
When you get your money back
Within 14 days of purchase, you get a full refund if:
- it doesn't work: the license or a paid feature doesn't work on your computer, and support can't fix it within 14 days of you telling us;
- you paid twice: you were charged more than once for the same license;
- you bought the wrong edition: you get the edition you meant to buy instead (paying or getting back the difference), or a refund if you'd rather.
A license that has been refunded can no longer be used, and is blocked in later versions of the software.
Your rights under the law
The license is delivered as soon as you pay. Under the buyer terms of Paddle.com, which apply to your purchase, the 14-day right of withdrawal that many online purchases have in the EU and the UK ends once you have started to download or use the software. Your other rights are not affected: if the software is faulty or not as described, you are entitled to a repair or a refund, and where the law of your country gives you a right to cancel that can't be waived, it applies.
How to ask for a refund
Write to vizwave-support@x-doo.com with your order number or the email address you used, and what went wrong. If it's a technical problem, I'll first try to fix it with you. If it can't be fixed, or you paid twice, I ask Paddle.com, our reseller and Merchant of Record, to refund you. Paddle sends the money back to the original payment method.
You can also contact Paddle directly at paddle.net (or through the link in your receipt email). Paddle handles requests under this policy and its own refund policy, and doesn't refund where there are signs of refund abuse.
This policy doesn't limit your rights as a consumer under mandatory law.